With the following information we would like to make your stay at our hotel as pleasant as possible. Not only good weather, but also good and timely information are part of a smooth holiday. This information is intended as a small guide to the customs of our hotel.

If you have any further questions, please contact reception or one of our staff at any time!



You will be allocated a fixed table in the restaurant. If possible, you will keep this table for your entire stay, both at breakfast and dinner. We reserve the right to make exceptions. In the interest of other guests, we request that you do not use mobile phones or other electronic devices in the restaurant area. We kindly ask you to wear appropriate clothing at mealtimes. Bathing slippers, shorts, jogging suits and the like should therefore be avoided.


We offer breakfast daily from 07:30 to 10:00 from the buffet. You will find the dinnermenu on your breakfast table every day. Here you have the opportunity to select the main course for the evening menu - the kitchen can then prepare the menu for you in a coordinated and careful manner. Children are also welcome to choose something from the children's menu.

Afternoon snack

During the winter months we offer an afternoon snack daily - with the exception of Saturday - from 15:00 to 17:00 in one of our parlours.


Dinner is served from 18:30 to 20:00. We ask you to arrive in the dining room no earlier than 18:30 and no later than 20:00.


The drinks consumed will be charged to your room by your waiter. We kindly ask you to sign the receipt on the same evening with the responsible waiter.


Smoking is prohibited by law throughout the hotel. Smoking is also prohibited in the rooms - we ask smokers to take this into account. Unfortunately, we cannot make any exceptions.


Dogs must be kept on a lead in the hotel area. If your dog cannot be left alone in your room, you are welcome to take your friend with you to one of our cosy lounges for dinner. If you leave your dog alone in your room, please ensure that it does not disturb other guests by barking loudly. Not far from the hotel you will find a lovely area for walking your dog at Kampler See. We kindly ask you to use the "dog bags" provided on site. We kindly ask you not to defecate in the hotel area or in the neighbour's garden.

For legal and hygienic reasons, our four-legged guests are not allowed to visit the restaurant area, bar, sauna and swimming pool area.

Stationery, postcards and stamps

are available at reception and can also be returned there. We will be happy to deliver your mail.


Please settle this at reception by 22:00 on the evening before your departure. This way you can have a leisurely breakfast on the day of departure and then start your journey home relaxed. We accept debit card, Visa and Mastercard and of course cash payment.


We ask you to vacate the room by 10:30 am at the latest so that it can be cleaned for the new arriving guests. On request, a LATE CHECK OUT is also possible until 18:00, for which we charge € 30,- per room.


Information about medical and pharmacy services, excursions and other activities can be obtained from our staff or at reception. Please also note the information stands at the main entrance and on the platform between the ground floor and basement. There you will find lots of useful information material for your holiday. The local newspaper "Der Stubaier" is also available for free.

Ski room

The ski room is locked at night. For a deposit of € 20,- you can also hire a locking bracket with padlock for your ski rack. We will return the deposit to you when you return it. We would like to point out that the hotel accepts no liability for unlocked skis.


Room safe

There is a room safe in every room - you can programme your personal code according to the instructions. Please do not lock the safe when you check out.

Room key

Your room key also locks the hotel entrance, which is usually locked at around 22:00. So if you come home later, please take your room key with you.

Telephone calls

You can make telephone calls directly from your room. For the outside line, please press zero. For calls to another room, dial the room number without the preceding zero.

Wake-up call

You can programme the wake-up call directly on the room telephone: Lift the handset, press the "Wake-up call" button, then enter the desired wake-up time in 24-hour mode (e.g. 0830 for 8.30 a.m.) and confirm with the hold button - you can then replace the handset.

Internal telephone numbers

Reception: 54 or 58

Bar: 58

Night bell for urgent emergencies: 51, 52 or 53

General practitioner: Dr Gleirscher - Neustift Dorf, Stubaitalstrasse 104

Tel: 05226-2737 or 0676-849 275 818 (only in emergencies) Emergency doctor with ambulance service: 0 for the office line, speed dialling 144.

Our address for the emergency ambulance: Serlesstrasse 3, 6167 Neustift
TV sets, television

TV sets, television

We ask our guests not to change any channels, as all available channels are stored. Under Stubai TV you will find panoramic pictures of all mountain railways as well as weather and snow information for all hiking and skiing areas in the Stubai Valley.

Laundry service

You can leave your laundry for washing (no dry cleaning) and ironing at reception. There you will also receive information about the costs involved.



Our sauna is only open in summer in bad weather or on request.In winter daily from 15:30 to 19:30. Outside of these times, the sauna area is only open on request and for a fee.


Bathrobes are available at reception for a small fee. You keep the bathrobe for the entire duration of your stay.

Bath towels

Bath towels for the sauna and the bath are available in the entrance area. Please throw them in the bins provided after use. Please do not take the towels to your room.


Stubai Super Card

The Stubai Super Card is the summer highlight in the Stubai Valley. With it you can use all four mountain railways, the swimming pools and public transport free of charge. Valid from day one. The whole valley with one card!

The best thing: From May to October, all services of the Stubai Super Card are included in the room price!

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Bus connections / public transport

In the Stubaital we have very good bus connections both within the valley and to the provincial capital of Innsbruck. For journeys to Innsbruck we also recommend the Stubaitalbahn, which runs from Fulpmes through the Telfer Wiesen directly to the city centre of Innsbruck. Bus and train timetables are available at the main entrance.

Ski bus

The ski bus is used in winter in addition to the Stubai public bus for the individual ski areas and can be used free of charge with a valid guest card. The ski bus to the Stubai Glacier departs directly in front of the hotel on two mornings during the main season, please ask at reception for the exact times. Timetables are available at the main entrance.

Kampler See

The "Kampler See" is only 2 minutes away from the Hotel Burgstall.

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